Using Photo Vault

Getting Started

• Keepsafe Login: How to Access the Photo Vault
• What is Keepsafe?
• What is a photo vault?
• Supported media & file types
• Using Keepsafe on multiple devices
• Is there a real person who can help me?

Adding & Removing Photos

• Adding Photos to Photo Vault
• Sending photos to Photo Vault from another app
• Exporting Photos from Photo Vault

Albums

• Albums General
• Creating new albums
• Rearranging my albums
• Renaming albums
• Moving photos between albums
• Deleting an album

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Shared Albums

• Shared Albums Overview
• Stop sharing a Shared Album
• Removing a member from a Shared Album
• Managing Shared Album notifications
• Changing your name in a Shared Album

Private Cloud Backup & Sync

• What happens when I run out of storage?
• How do backup and sync work with my data plan?
• How does the Keepsafe backup work?
• How to enable or disable the backup
• What is Space Saver?
• How do I turn Space Saver off?

Trash

• What is Trash?
• Recovering items from Trash
• How to permanently delete all items in Trash?
• Can I retrieve my items after I empty my trash?

Photo Vault Features

• What are Intruder Alerts?
• Viewing Intruder Alerts
• What is Secret Door?
• What is Decoy Vault?
• How to activate Decoy Vault for my Keepsafe?
• Moving Decoy Vault content to your real vault

Troubleshooting

• Gallery photos do not appear for import (iOS)
• Why do I have to contact support from a certain email address?
• I lost access to my Keepsafe email address
• I lost my PIN code, how can I get into Keepsafe?
• Not Receiving Access Codes
• How to get crash logs on Android?

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