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  1. Keepsafe Support
  2. Using Photo Vault

Using Photo Vault

Everything related on using Keepsafe Photo Vault

Getting Started

  • Keepsafe Login: How to Access the Photo Vault
  • What is Keepsafe?
  • What is a photo vault?
  • Supported media & file types
  • Using Keepsafe on multiple Devices
  • Is there a real person who can help me?

Adding & Removing Photos

  • Adding Photos to Photo Vault
  • Sending photos to Photo Vault from another app
  • Exporting Photos from Photo Vault

Albums

  • Albums General
  • Creating new albums
  • Rearranging my albums
  • Renaming albums
  • Moving photos between albums
  • Deleting an album
See all 9 articles

Private Cloud Backup & Sync

  • What happens when I run out of storage?
  • How do backup and sync work with my data plan?
  • What is the Private Cloud?
  • How to enable or disable Private Cloud
  • What is Space Saver?
  • How do I turn Space Saver off?

Trash

  • What is Trash?
  • Recovering items from Trash
  • How to permanently delete items in Trash?
  • Can I retrieve my items after I empty my trash?

Photo Vault Features

  • What are Break-in Alerts?
  • Viewing Break-in Alerts
  • What is Secret Door?
  • What is Fake PIN?
  • How to activate Fake Pin for my Keepsafe?
  • Moving Fake PIN content to your Private Photo Vault

Troubleshooting

  • Gallery photos do not appear for import (iOS)
  • iOS content disappearing
  • Why do I have to contact support from a certain email address?
  • I lost access to my Keepsafe email address
  • I lost my PIN code, how can I get into Keepsafe?
  • Not Receiving Access Codes
See all 11 articles
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