I’m using an iOS device and cannot see my photos and videos in Keepsafe’s import screen.
It’s likely that your Keepsafe app was not given access to the contents of your device’s gallery. Here’s how you can fix that:
- Open your device’s Settings.
- Scroll down until you find Keepsafe. Tap on it.
- Tap Photos.
- Select “All Photos”.
Here is an alternative path:
- Open your device’s Settings.
- Go to Privacy & Security.
- Tap Photos.
- Scroll down until you find Keepsafe. Tap on it.
- Select “All Photos”.
