No problem! Happens all the time. Open Keepsafe on your device, and when you see the PIN screen, just long-press the logo at the top of the screen. We’ll send an access code to your verified email account. When you get the code, enter it into Keepsafe, and set up a new PIN.
PLEASE NOTE: For extra security, we wait 15 minutes before we send the email with the access code.
Unfortunately, if you haven’t verified your email address, we can’t reset your PIN.