I have forgotten the password for one of my albums. What can I do?
iOS
- In your Keepsafe app, open the Settings in the bottom left corner.
- Under the 'More' section, tap on 'Album Passwords' .
- Tap 'Unlock All Albums' .
- An access code will be sent to the email address associated with your Keepsafe account.
- Check your email inbox and retrieve the 4-letter code.
- Go back to Keepsafe and enter the code on the same page where you requested it.
- Tap 'Unlock All Albums' .
Android
- In your Keepsafe app, open the Settings in the bottom left corner.
- Go to 'Album Passwords' .
- Tap 'Remove all Passwords' , then 'Continue' .
- An access code will be sent to the email address associated with your Keepsafe account.
- Check your email inbox and retrieve the 4-letter code.
- Go back to Keepsafe and enter the code on the field that opened when you requested it.
- Tap 'Remove all Passwords' .
Note: This process will unlock all your locked albums, including the ones in your Decoy Vault.