Unlock albums

I have forgotten the password for one of my albums. What can I do?

iOS

1. Log into your Keepsafe account
2. Tap the 2 lines in the upper left corner
3. Tap on General
4. Tap ‘Unlock all albums’
5. We will then send you an access code to your primary email address
6. Check your email inbox, retrieve the code
7. Enter the code at the same page where you requested it.
   
8. Tap 'Unlock'

Android

1. Open your Keepsafe Account
2. Tap the 3 dots in the top right corner
3. Tap on Settings
4. Scroll down to Album Lock and tap on it
5. Tap the ‘Send Access Code’ Button
6. We will then send an access code to the inbox of your primary email address.
7. Check your email inbox and retrieve the code
8. Enter the code at the same page where you requested it
   
9. Tap 'Unlock All Albums'
10. You will receive a confirmation pop up that all your albums have been unlocked
    

Note: This process will unlock all your locked albums and will apply also to the albums in your FAKE PIN Gallery.