I have forgotten the password for one of my albums. What can I do?
iOS
-
In your Keepsafe app, open the Settings in the bottom left corner.
-
Under the
'More'
section, tap on
'Album Passwords'
.
- Tap 'Unlock All Albums' .
- An access code will be sent to the email address associated with your Keepsafe account.
- Check your email inbox and retrieve the 4-letter code.
-
Go back to Keepsafe and enter the code on the same page where you requested it.
- Tap 'Unlock All Albums' .
Android
-
In your Keepsafe app, open the Settings in the bottom left corner.
-
Go to
'Album Passwords'
.
-
Tap
'Remove all Passwords'
, then
'Continue'
.
- An access code will be sent to the email address associated with your Keepsafe account.
- Check your email inbox and retrieve the 4-letter code.
-
Go back to Keepsafe and enter the code on the field that opened when you requested it.
- Tap 'Remove all Passwords' .
Note: This process will unlock all your locked albums, including the ones in your Decoy Vault.