Add alternate email

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Make sure you provide at least one alternate email address. We use your email address to:

  • Reset your PIN if you ever forget.
  • Recover items backed up to your Private Cloud if you lose your device.
  • Provide support. If you ever have a problem, our customer support team can only help if we know it’s you.

If you lose access to your primary email account and haven’t provided an alternate, we won’t be able to do any of these things.

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